Job Vacancy Assistant Front Office Manager Singapore September 2020 JW Marriott Hotel Singapore South Beach

Information of Job Vacancy

Title of Job : Job Vacancy Assistant Front Office Manager Singapore
Company Name : JW Marriott Hotel Singapore South Beach
Placement : Singapore
Date : 11 months ago ---> EXPIRED !
Expired : Yes

Job Vacancy Assistant Front Office Manager Singapore 2020 JW Marriott Hotel Singapore South Beach. Good Morning for the loyal visitors who are looking for job. Hopefully not despair stop to find a job that suit with interest your needed. Indeed occasionally find a job that suitable is intricate in this year. On this occasion, the admin will give news Job Vacancy Assistant Front Office Manager Singapore 2020 JW Marriott Hotel Singapore South Beach. Here information more detail about Job Vacancy Assistant Front Office Manager Singapore 2020 JW Marriott Hotel Singapore South Beach.

Job Vacancy Assistant Front Office Manager Singapore 2020 JW Marriott Hotel Singapore South Beach

Here is requirements job description that you must meet to apply Job Vacancy Assistant Front Office Manager Singapore 2020 JW Marriott Hotel Singapore South Beach which opened end of this month:

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
Why join us?
To most, hospitality means welcoming and serving people as if you were welcoming them into your home. To us, it means starting with that warm invitation to our associates. Along with pursuing excellence, acting with integrity, embracing change, and serving our world, our founders, J.W. and Alice Marriott, believed in putting people first, and so do we.
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Job Description We are hiring Assistant Front Office Manager.
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
  • Ensures employee recognition is taking place on all shifts.
  • Establishes and maintains open, collaborative relationships with employees.
  • Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Strives to improve service performance.
  • Collaborates with the Front Office Manager on ways to continually improve departmental service.
  • Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Sets a positive example for guest relations.
  • Displays outstanding hospitality skills.
  • Empowers employees to provide excellent customer service.
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Provides feedback to employees based on observation of service behaviors.
  • Handles guest problems and complaints effectively.
  • Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies
  • Implements the customer recognition/service program, communicating and ensuring the process.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Functions in place of the Front Office Manager in his/her absence.
  • Communicates critical information from pre- and post-convention meetings to the Front Office staff.
  • Participates in department meetings.
Job Requirements
  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Only participants that satisfies to terms above of that will be called upon to perform stage test. For that, if you are interested and meet the applicants Job Vacancy Assistant Front Office Manager Singapore 2020 JW Marriott Hotel Singapore South Beach above, please submit your application before limit registration.

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