Job Vacancy Director Customer Success APAC Singapore December 2020 APP ANNIE ASIA PTE. LTD.
Information of Job Vacancy
Title of Job : Job Vacancy Director Customer Success APAC Singapore Company Name : APP ANNIE ASIA PTE. LTD. Placement : Singapore Date : 30+ days ago ---> OPEN ! Expired : No
Job Vacancy Director Customer Success APAC Singapore 2020 APP ANNIE ASIA PTE. LTD.. Good Afternoon for friends who are searching for job. Hopefully not despair give up to find a job that corresponding with interest your needed. Indeed often find a job that fit is difficult in this year. On this occasion, the admin will give info Job Vacancy Director Customer Success APAC Singapore 2020 APP ANNIE ASIA PTE. LTD.. Here news more detail about Job Vacancy Director Customer Success APAC Singapore 2020 APP ANNIE ASIA PTE. LTD..
Job Vacancy Director Customer Success APAC Singapore 2020 APP ANNIE ASIA PTE. LTD.
Here is qualifications job description that you must meet to meet Job Vacancy Director Customer Success APAC Singapore 2020 APP ANNIE ASIA PTE. LTD. which opened earlier of this month:
[CANDIDATES WHO REQUIRE WORK PASSES NEED NOT APPLY]
What will you do?
Drive engagement of App Annie products with existing clients with a particular focus on ensuring they derive value from their subscription
Lead the CSM team to deliver high value to our customers via;
Effective On-boarding process
Demos, email and in-person meetings and other engagement activities
Ongoing insight delivery campaigns
QBRs scheduled on an appropriate schedule depending on the customer
Recruit, develop and lead a team of highly motivated and talented CSMs
Maintain consistent coaching/mentoring of current CSM team on the product and mobile market
Implement & monitor Personal Development Plans
Develop and maintain account level evaluation measures of value and health, including the ones below, with appropriate alerts and intervention processes when action is needed
A system for measuring ongoing Customer Value based on analysis of App Annie metrics, ongoing point surveys and structured discussion in QBRs and other meetings
A regional NPS program. Identify strategies to improve NPS, turn around detractors and leverage promoters
Produce comprehensive weekly ongoing reporting on the regional account base
Forecast renewal and churn by account in Q and Q+1
Relationship strength (EB, Champion etc) per account
QBR schedule and tracking of engagement activity
Health and Value metrics per account
Collaborate with cross functional teams;
Product teamhelping to get customer feedback into our product roadmap
Marketingworking jointly with AMs to hold customer events to showcase the value of AA services and promote new products
Supportfor seamless communication with customers and prompt resolution of issues
R&Afor delivering vertical market insights to customers
Work closely with Regional TDs
Ensure that handovers for new customers from AEs are effective
Close cooperation between AMs and CSMs in line with the agreed playbook
Develop and implement best practice for CSM in APAC;
Coordinating with regional CSM leadership in AMER and EMEA
Learning from CSM best practice in the SaaS industry
Be part of the APAC Management Team and contribute to ongoing regional strategy and planning
Travel Required, customer visits are a part of delivering successful customer engagement
What will you bring to the team?
Experience in data-driven analysis in a consultative capacity is highly desired
Experience supporting international customers (big and start-up) over email, telephone and video
Business savvy attitude; with the ability to translate business needs into data and product requirements
Data analysis experience
Strong knowledge of mobile data, app store knowledge, product methodology, and visualization tools
Passion for the mobile market and the growing app industry
minimumYearsExperience : 8
Only job candidates that meet to terms above of that will be called upon to perform stage test. For that, if you are interested and meet the job candidates Job Vacancy Director Customer Success APAC Singapore 2020 APP ANNIE ASIA PTE. LTD. above, please submit your application before expired vacancies.
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