Job Vacancy Process Executive French Speaker Singapore February 2020 Infosys Limited Singapore Branch
Information of Job Vacancy
Title of Job : Job Vacancy Process Executive French Speaker Singapore Company Name : Infosys Limited Singapore Branch Placement : Singapore Date : 24 days ago ---> OPEN ! Expired : No
Job Vacancy Process Executive French Speaker Singapore 2019 Infosys Limited Singapore Branch. Good for the buddies who are hunting job. Hopefully not despair stop to find a job that corresponding with desire your needed. Indeed once in a while find a job that convenient is robust in this year. On this occasion, the admin will give information Job Vacancy Process Executive French Speaker Singapore 2019 Infosys Limited Singapore Branch. Here info more detail about Job Vacancy Process Executive French Speaker Singapore 2019 Infosys Limited Singapore Branch.
Job Vacancy Process Executive French Speaker Singapore 2019 Infosys Limited Singapore Branch
Here is qualifications job description that you must meet to applying Job Vacancy Process Executive French Speaker Singapore 2019 Infosys Limited Singapore Branch which opened earlier of this month:
Job Description : Customer Service AgentFRENCH speaker
** We are hiring a French Speaker on a Permanent basis for a role in Dublin 2 **
Our business is fast paced, energetic, we have a fun environment and proudly work on behalf of several global leading companies, running operations centers in 14 countries spread across 6 continents.
We are currently hiring Process Executives to join our team based in Dublin 2. Successful candidates will be working on behalf of our client â a global leading technology company.
Process Executives execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.
This is a fantastic opportunity to work alongside our global team. Infosys offer full training so previous experience in a similar area is desirable but not necessary.
Key responsibilities: Review agreements and orders to ensure all legal requirements are met with completed supporting documentation
Complete any required analysis and query investigations with 3rd party vendors
Working within our Service Level Agreement (SLA)
Ensure all data entered is SOX compliant
SLA Compliance: In a data processexecutes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets.
In a voice processFollows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the performance parameters are met and exceeded in order to meet SLA targets.
Process Compliance: In a voice processeffectively executes calls of the clientâs customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards.
In a data processExecutes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clientsâ account as per the prescribed format. In order to meet quality standards.
Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
Knowledge Management: Shares experiences in order to facilitate capture of tacit knowledge
Process Reengineering: Delivers on the new process / approach to meet client / internal goals
Others: Serve as backup support to others on the team
Successful candidates will have: Both English & French fluency is essential
Attentiveness to detail
Enjoy a varied workload, as this team will support a number of teams within its line of business outside of the hosting team
Effective communication skills
Enjoy working in a flexible working environment
And the following competencies: Client Centricity & Business Metric Management
IBPO Business Operations & processes
Knowledge of Operations Management
Quality, Knowledge & Continuous Improvement Management
SLAs & Performance Management
Learning and Innovation
Driving Organizational Results
High Impact Communication
Who we are: Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The companyâs integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 32 delivery centers in 14 countries spread across 6 continents, with 36,926 employees from 80+ nationalities, as of September 2018.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The companyâs senior leaders contribute widely to industry forums as BPM strategists.
âInfosys is an Equal Opportunities Employer, Embracing Diversity in the workplaceâ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Hiring for Process Executive
Only candidates that meet to conditions above of that will be called upon to perform the next test. For that, if you are interested and meet the job candidates Job Vacancy Process Executive French Speaker Singapore 2019 Infosys Limited Singapore Branch above, please submit your application before not applicable.
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