Job Vacancy Senior Customer Care Officer Singapore September 2020 Singtel

Information of Job Vacancy

Title of Job : Job Vacancy Senior Customer Care Officer Singapore
Company Name : Singtel
Placement : Singapore
Date : 11 months ago ---> EXPIRED !
Expired : Yes

Job Vacancy Senior Customer Care Officer Singapore 2020 Singtel. Good Afternoon for the friends who are need job. Hopefully not despair give up to find a job that appropriate with desire your needed. Indeed occasionally find a job that appropriate is hard in this year. On this occasion, the admin will give news Job Vacancy Senior Customer Care Officer Singapore 2020 Singtel. Here news more detail about Job Vacancy Senior Customer Care Officer Singapore 2020 Singtel.

Job Vacancy Senior Customer Care Officer Singapore 2020 Singtel

Here is criteria job description that you must meet to meet Job Vacancy Senior Customer Care Officer Singapore 2020 Singtel which opened end of this month:

Digital Support Executives – Job Description


To provide online support for customers with their enquiries, requests, and/or complaints via digital support channels including, but not limited to, email, web chat, messaging, social medium.


Key Responsibilities:

  • Provide a consistent and appropriate voice for the company through digital support channels in a timely manner.
  • Communicate politely and timely with customers on their enquiries, requests and/or complaints via the digital support channels and convert each engagement into a positive customer experience.
  • Address all applicable engagements at first point of contact to avoid repetitive returned enquiries from both traditional and digital channels.
  • Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing overhead/costs through corrective actions.
  • Provide appropriate assistance and solution to customers on products and services according to their need and requirement.
  • Maintain accurate and timely records of correspondence or discussions with the customers in various systems/databases to assist with future contact/follow-up, or process-order.
  • Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. Develop strong relationships with all stakeholders to ensure the appropriate delivery and communication of process improvement.
  • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
  • Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.
  • Maintain security of customers account information by adhering to the Privacy Act.
  • Identify and interpret digital trends and propose the appropriate actions to increase the level of engagement from customers.
  • Participate in a variety of projects as requested, including explorations of system or process improvements.

Requirements:


  • A Diploma or Degree in Marketing, IT, Business discipline and/or an equivalent qualification
  • At least 1 year relevant working experience in a fast paced environment preferably in the Customer Service industry especially in Telecommunications background
  • Experience in web chat, messaging, email, social medium in a call center environment would be an advantage.
    Technical Skills Required
  • Proficient in Microsoft Office applications
  • Possess strong customer service orientation and proven excellent customer service skills
  • Demonstrate ability to interpret customer needs correctly
  • Possess politeness, confidence, tact, patience, politeness, and diplomacy while dealing with complex problems and irate customers
  • Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
  • Independent and able to work under minimal supervision.
    Non-Technical/Soft Skills Required
  • Pleasant disposition and warm personality
  • Willingness to learn
  • Effective interpersonal skills. Able to relate well to people at all levels
  • Excellent communication skills in the English language, both verbal and written (particularly with grammar and professionalism), and a second language.
  • Excellent key-board skills, with the ability to multi-task with several online applications at one time.
  • Ability to understand and use the technology
  • Customer service oriented, target-driven, self-motivated and willing to take on challenges.
  • Ability to build rapport with customers and understand their needs.
  • A team player, must enjoy a fast-paced and dynamic environment, with proven ability to manage stress in a high volume work environment.
  • Attention to detail.
  • Ability to quickly absorb new information and support new products.
  • Adaptability to change and willing to work on shift
  • Must be an excellent communicator in engaging internal and external stakeholders
  • Ability to work independently and collaborate with others as required to achieve desired objectives
  • Demonstrate creative problem solving and negotiation skills

Only candidates that satisfies to qualifications above of that will be called upon to perform debriefing. For that, if you are interested and meet the applicants Job Vacancy Senior Customer Care Officer Singapore 2020 Singtel above, please submit your application before vacancies closed.

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