Job Vacancy Services Support Project Manager Bedok December 2020 NTT MSC

Information of Job Vacancy

Title of Job : Job Vacancy Services Support Project Manager Bedok
Company Name : NTT MSC
Placement : Bedok
Date : 4 months ago ---> EXPIRED !
Expired : Yes

Job Vacancy Services Support Project Manager Bedok 2020 NTT MSC. Good Morning for friends who are need job. Hopefully not despair give up to find a job that well suited with specialties your needed. Indeed once in a while find a job that fit is convulated in this year. On this occasion, the admin will give information Job Vacancy Services Support Project Manager Bedok 2020 NTT MSC. Here information more detail about Job Vacancy Services Support Project Manager Bedok 2020 NTT MSC.

Job Vacancy Services Support Project Manager Bedok 2020 NTT MSC

Here is qualifications job description that you must meet to apply Job Vacancy Services Support Project Manager Bedok 2020 NTT MSC which opened earlier of this month:

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?

Under the guidance of a more senior Services Delivery (SD) Service Operations Manager and working closely with the Managed Services and Service Delivery teams, they plan, co-ordinate and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery. The main responsibility of the SD Service Operations Support Specialist is to ensure that services are delivered effectively and efficiently by carrying out routine operational tasks and ensuring the implementation of a services model that meets business needs for the regional and local services clients.

Working at NTT

Stakeholder engagement
  • Internal : Service units, transition management, GDC
  • External : Clients

Value Chain Linkage
  • TBC

Skills and attributes

Service level management

Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.

Performance management

Supervises individuals and teams. Allocates routine tasks and/or project work. Provides direction, support and guidance as necessary, in line with individuals’ skills and abilities. Monitors progress against agreed quality and performance criteria. Acts to facilitate effective working relationships between team members.

Customer service support

Monitors service delivery channels human, digital, self-service, automated) and collects performance data. Assists with the specification, development, research and evaluation of services standards. Applies these standards to resolve or escalate issues and gives technical briefings to staff members.

Work Outputs

Assist with the Service Delivery process

The SD Service Operations Support Specialist assists with defining, developing, implementing and documenting the Service Delivery operations processes and procedures as required by the regional and local business. This employee will identify and document the system and tool requirements for optimal operations of the relevant offerings or capabilities. They contribute to the identification of opportunities for optimal efficiency and ensure continual improvements into the delivery process and procedure.

Implement strategy

These individuals will recommend best practice for the deployment and ongoing operations management and technical support for service contracts. They understand and interpret business climate and precedent and advise the business on the application to improve company competitiveness. They will work with other Dimension Data Service Units to build best practice services for our clients. They ensure that IT Services are aligned to the client’s business requirements. They will contribute to the development and implementation of a Service Management and delivery strategy for the Services business.

Transition of service contracts

Working with the Transition Management teams this role is part of the transition of service contracts into the Dimension Data operation. In collaboration with senior managers, they ensure that the right skills are deployed and adherence to all standards, processes, policies and work instructions as determined by global services organisation.

Achieve operational deliverables

The SD Service Operations Support Specialist needs to ensure that the operational deliverables of services enable cost effective, client centric delivery that meets the service level agreements. They will monitor the operational effectiveness of services offerings and capabilities and develop and implement the required improvement plans. They ensure the provision of accurate and timeous reporting and related insights in respect of key performance metrics and recommendations to improve operational efficiency. He/she develops and maintains operational procedural manuals, including preparing and distributing of appropriate updates. They implement people resource planning in line with delivery and performance objectives, budget and in partnership with specialised areas.

Ensure client satisfaction

The SD Service Operations Support Specialist is able to balance the needs of the client with the strategic direction of Dimension Data. They act as a bridge between the clients and the technical organisation providing sound consulting services and recommendations based on customer and client needs, current information and trends. In so doing, they review, analyse and make recommendations on improvement opportunities in each service lifecycle phase.

This role will act as the point of escalation for delivery teams for client satisfaction issues. This individual will be responsible for understanding the core issues affecting the client and will work with the relevant service teams to resolve. This role will also work with the relevant teams to monitor client satisfaction and contractual compliance for our clients.

Implement service management

These individuals will implement a framework for the alignment of business needs and IT provision requirements. They will assist with the development of processes and approaches that enable a continuous improvement program and ensure that we deliver against the service solution. They propose and deliver service improvements where required and ensure that contractual and delivery documentation is maintained with accuracy and that details are kept up to date. These individuals provide input to the service related contract change control process. They identify needs, risks and issues and propose appropriate solutions and courses of action.

Best practice and knowledge management

The SD Service Operations Support Specialist needs to research and apply best practice to the deployment and ongoing operations management of support services. This employee will continuously look for ways to improve on and introduce enhancements to the way in which we deploy and manage our service operations. They work closely with other service operations specialists in the towers to share best practice and ensure the implementation thereof within the regions and local businesses.

Next career steps
  • SD – Service Operations Specialist

Education required
  • Tertiary qualification preferable

Certifications required
  • ITIL foundation

Work experience required
  • 3 – 5 years' experience in service delivery within a large scale (preferably multi-national) technology services environment across a range of services including Enterprise Services
  • Experience in managed services and service delivery environment including technical and service management exposure
  • Demonstrate sound knowledge and understanding of IT industry environment and business needs
  • Possess a working knowledge of ITIL
  • Possess well developed technical capability in the relevant field
  • Display an understanding of Service Management and Service Governance
  • Demonstrate a broad understanding of the vast range of IT services topics
  • Possess deep technical knowledge in area of specialisation
  • Demonstrate knowledge and experience of successfully managing change
  • Possess sound knowledge of operational best practices
  • Possess good professional documentation and writing skills
  • Demonstrate good client service and quality orientation

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

Only applicants that meet to terms above of that will be called upon to perform interviewed. For that, if you are interested and meet the participants Job Vacancy Services Support Project Manager Bedok 2020 NTT MSC above, please submit your application before not applicable.

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