Title of Job : Job Vacancy Customer Experience Solutions Engineer APAC Singapore Company Name : Oracle Placement : Singapore Date : 12 months ago ---> EXPIRED ! Expired : Yes
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Customer Experience Solutions Engineer (APAC)-190017AI Preferred Qualifications
This is a hugely exciting time for Customer Experience (CX) & Marketing Cloud as we continue our Asia Pacific expansion. This is an excellent career opportunity to influence and drive success in our Digital business unit. A Solutions Engineer will lead and drive the technical engagement behind the highest value and most innovative CX & Marketing Cloud software sales in the region. This individual will play a key part in the sales cycle, armed with the most compelling cloud CX software suite and services in the market. We are looking for the best Presales talent in the market, with experience of Digital Marketing/CRM/Customer Service technologies. RESPONSIBILITIES:
This position functions as the technical point of contact for the Sales organization including Sales Managers, New Business Managers and Account Managers. The selected individual will serve as the primary point of contact for CX Cloud prospects and customers and will work across a variety of client markets. The Solutions Engineer will manage multiple sales opportunities simultaneously and will report directly to the Solution Engineering Director, Asia Pacific. In addition, the Solutions Engineer will:
Help shape winning go to market solutions in APAC based on the strengths of the CX Cloud aligned to the current and future needs of the market.
Engage in a rapid education process including formal training, self-study and field experience designed to position the candidate as a technical expert on all CX Cloud technologies and related solutions as quickly as possible.
Respond to technical questions received via RFP and or RFI in an accurate and timely fashion.
Conduct Technical Discovery sessions directly with prospects and customers. Technical Discovery is designed to uncover technical and marketing requirements to be addressed in presentations and demonstrations.
Work directly with Sales, Strategic Services, Professional Services and Digital Services to collaborate on and develop the overall Solution Presentation. Serve as the technical expert during the sales cycle.
Present CX Cloud technology infrastructure, including demonstrating deep familiarity with the company’s software. Present prospect/client solutions onsite or via web-conference. Serve as the technical lead and liaison within a multi-disciplinary account team. Multiple demonstrations and/or presentations may be required for an individual prospect/client.
Assist in the creation of technical account configuration documentation and technical statements of work. Prepare and provide client facing technical follow-up calls and documentation.
Participate in Solutions Engineering and Product Management meetings to stay up to date on current technical concepts on future product enhancements. Attend all company provided technical training sessions.
Develop and implement a self-study based education program designed to acquire industry leading best practices related to email marketing, mobile marketing, social networking, marketing process management, database design, integration methodologies including Web Services APIs, and partner based integrations including Web Analytics and Product Recommendation engines.
Contribute in detailed qualification of opportunities, formulation of sales strategies and technical approaches and plans. Ensure prospect/client satisfaction with all project deliverables.
Meet or exceed quarterly Management objectives and revenue targets.
QUALIFICATIONS & BACKGROUND:
Bachelors degree or equivalent; advanced degree desirable.
Solid experience in a Solutions Consulting or Delivery role.
Experience of CRM, Web, Social, Mobile and Cross-channel marketing.
Possess excellent client-facing skills and experience in dealing with client and technical teams as well as experience in presenting to C-level executives.
Ability to work effectively within a highly driven organization.
Solid oral, written, presentation and interpersonal communication skills.
Ability to present technical concepts to both technical and non-technical audiences.
Ability to work as part of a team to solve technical problems in varied departmental environments.
Strong work plan and self-development skills.
Ability to travel, if required.
Knowledge of Web architecture.
Knowledge of distributed computing and SaaS concepts.
Analysis and design skills of moderate complexity.
Understanding of Web Service APIs
Detailed Description and Job Requirements
The primary focus of a Sales Consultant (Pre-sales) is to become an expert in a core set of products and solutions and to present the value proposition and benefits of our solutions to our partners, prospects and customers and internally to our sales force As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction, through on-line/in person sales efforts. Acts as a technical resource and mentor for less experienced Internet Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Internet Sales Consultants. Develops and delivers outstanding presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions. Support sales team in online/in-person selling efforts. Expert level responsible for formulating and leading presales technical/functional sales support activity for customers, as well as community development of resources and solutions based on market needs. Approximate percentage of face to face interaction with customers to perform responsibilities is 15% Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 3 years vendor (sales and marketing) experience. 7 years business experience with relevant computer applications or database/tools. Ability to implement the most advanced product features. Thorough knowledge of system and application design. In depth knowledge of competitors. Demonstrated project management skills. Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques. Ability to persuade others through presentations, demonstrations, and written communication. Ability to travel as needed. A/BS degree or equivalent, advanced degree highly desirable.
Only job candidates that satisfies to requirements above of that will be called upon to perform further tests. For that, if you are interested and meet the job candidates Job Vacancy Customer Experience Solutions Engineer APAC Singapore 2020 Oracle above, please submit your application before job expired.
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