Job Vacancy Customer Service Specialist Outram March 2021 Supernova XYZ

Information of Job Vacancy

Title of Job : Customer Service Specialist
Company Name : Supernova XYZ
Placement : Outram
Date : 30+ days ago ---> OPEN !
Expired : No

Job Vacancy Outram 2021 Supernova XYZ. Good Afternoon for the friends who are need job. Hopefully not despair give up to find a job that appropriate with desire your needed. Indeed often find a job that suitable is difficult in this year. On this occasion, the admin will give news Job Vacancy Outram 2021 Supernova XYZ. Here information more detail about Job Vacancy Outram 2021 Supernova XYZ.

Job Vacancy Outram 2021 Supernova XYZ

Here is criteria job description that you must meet to applying Job Vacancy Outram 2021 Supernova XYZ which opened earlier of this month:

About Supernova
We are the fastest growing lifestyle & beauty omni-channel ecommerce company. We build iconic beauty and lifestyle brands for a new generation of women worldwide. Independently owned with a global marketing reach, we connect with over 15 million women on social media every week. Headquartered in Singapore, we currently have offices in Melbourne, London, LA, and New Delhi. Our brands include Sand & Sky and Coco & Eve.

About Supernova’s Internal Engine
Together we create Superstars! Our three company pillars are guided by this motto: Our product and brands are of the highest quality and within the top five in their category; our customers are the focus of our actions and their lives improve with our products; our talent and employees grow and develop within Supernova.

This means that investing in hiring, developing and retaining the brightest minds in the world is a top priority. Living our core values of #MakeAnImpact, #TalkAboutIt, #SeekNewOpportunities, #DelightAndSurprise and #MoveForwardTogether creates a unique culture across five different time zones and allows us to realise the enormous potential of this exciting industry. If you’re an ambitious, smart, natural collaborator who likes taking risks, influencing, and innovating in a challenging hyper-growth environment, we’d love to talk to you about joining our team.

Located out of Sunny Singapore, this role provides tremendous opportunity for the right candidate: to capture the energy and rapid pace of a fast growing start up, while being responsible for a sizeable and growing part of our global footprint.

About the Job
We are looking for a Customer Service Specialist to support the Customer Service Manager in managing over a 20 people strong Customer Service Team. Customer Service Specialist responsibilities include supervising and guiding Customer Service Agents on a daily basis and to be accountable for the team’s SLAs.

Responsibilities

  • Develop a deep knowledge of all our products and best practices.
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Support Customer Service Management to set a clear mission and deploy strategies focused towards that mission.
  • Support Customer Service Management to Create and implement standard operating procedures that will enhance the organization and departmental service delivery.
  • Supervise Customer Service Agents on a daily basis to ensure that all customer inquiries are rightfully attended to properly and efficiently.
  • Work closely with Admin Agents and take ownership of customers issues and follow problems through to resolution.
  • Maintain an orderly workflow according to priorities to achieve SLAs.
  • Support Brands team’s initiatives from customer service perspectives.
  • Provide feedback on performance of team members to Management for staff evaluation purposes.
  • Ensure accuracy and appropriate resolution of tickets by completing audits and QA reviews on a regular basis.
  • Plan monthly agent scheduling to ensure proper coverage for all channels and Brands to achieve SLAs.
  • Ability to work a flexible schedule depending upon department and business needs.

Requirements

  • Experience in providing customer service support
  • Proficiency in English
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Able to multitask and being resourceful
  • Happy, warm and open personality
  • Independent yet a great team player
  • Min. 2 year of work experience in Customer Service
  • Team Lead experience a plus
  • Knowledge in MS Office
  • Passionate about social media

In return you will get:

  • Flat hierarchy and co-operative working atmosphere
  • Freedom to execute own ideas
  • Competitive package
  • Gym membership
  • Medical Coverage

This position is available immediately. All applications will be treated confidentially.

Please note that we can only contact successful applicants.

Supernova is an equal opportunity employer. Our values define the working culture and environment we strive to create – fair, diverse, respectful and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. We promote harmonious working relationships and encourage a learning and development culture. We welcome applications from talented people coming from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.


Only registried that meet to qualifications above of that will be called upon to perform interviewed. For that, if you are interested and meet the job candidates Job Vacancy Outram 2021 Supernova XYZ above, please submit your application before limit registration.

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