Job Vacancy Customer Success Manager Singapore October 2020 Forter

Information of Job Vacancy

Title of Job : Job Vacancy Customer Success Manager Singapore
Company Name : Forter
Placement : Singapore
Date : 14 months ago ---> EXPIRED !
Expired : Yes

Job Vacancy Customer Success Manager Singapore 2020 Forter. Good Morning for the buddies who are need job. Hopefully not despair give up to find a job that appropriate with dreams your needed. Indeed often find a job that corresponding is laborious in this year. On this occasion, the admin will give news Job Vacancy Customer Success Manager Singapore 2020 Forter. Here info more detail about Job Vacancy Customer Success Manager Singapore 2020 Forter.

Job Vacancy Customer Success Manager Singapore 2020 Forter

Here is criteria job description that you must meet to fill Job Vacancy Customer Success Manager Singapore 2020 Forter which opened end of this month:

provides new generation fraud prevention to meet the challenges faced by modern enterprise e-commerce. Only provides fully automated, real-time Decision as a Service™ fraud prevention, with approve/decline decisions backed by a 100% chargeback guarantee. The system eliminates the need for rules, scores or manual reviews, making fraud prevention friction-free. The result is fraud prevention that is invisible to buyers and empowers merchants with increased approvals, smoother checkout and the near elimination of false positivesmeaning more sales and happier customers. Behind the scenes, ’s machine learning technology combines advanced cyber intelligence with behavioral and identity analysis to create a multi-layered fraud detection mechanism.

Do you enjoy driving customer satisfaction and working with customers to find creative ways to solve business challenges? Are you excited about nurturing relationships with users and learning about their business requirements?

If so, the Customer Success team might be a great fit.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of 's product. You will work closely with our sales team to identify up-sell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers. Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into advocates and repeat customers.

  • Stuff you'll do:·
  • Be the primary point of contact for driving customer success
  • Support our customers and partners in their efforts to successfully use 's products
  • Work with sales to identify any renewal concerns or up-sell opportunities
  • Collaborate and organize both customer personnel and in-house resources to troubleshoot and resolve issues
  • Perform customer on-boarding, health checks, and proactively alert customers of any impending issues
  • Conduct quarterly business reviews for top accounts
  • Collect customer feedback and work with Product Management to preemptively solve product issues
  • Document interactions, paths to resolution, and successes for both customers and internal audiences
  • Develop materials and presentations for executive level training and reporting
  • Perform strategic analysis of customer portfolios for clients
  • Set follow-up actions and provide regular updates on the status of active issues to all stakeholders
  • Manage customers' issues and satisfaction like a continuous project

Stuff you'll need:

  • 2-3 years of post/pre-sales/Customer Success with proven experience in engaging with customers, experience working with sales teams – a must
  • Strong verbal, written, and interpersonal skills, as well as excellent planning and organizational skills.
  • Experience in project management with a proven track record of managing multiple projects to completion
  • Ability to troubleshoot and solve customer issues independently
  • Startup experience, preferably in the Payments industry – an advantage.

Only candidates that meet to qualifications above of that will be called upon to perform the next test. For that, if you are interested and meet the job candidates Job Vacancy Customer Success Manager Singapore 2020 Forter above, please submit your application before closing date.

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