Job Vacancy Associate Client Services Manager Singapore December 2020 MUFG

Information of Job Vacancy

Title of Job : Job Vacancy Associate Client Services Manager Singapore
Company Name : MUFG
Placement : Singapore
Date : 4 months ago ---> EXPIRED !
Expired : Yes

Job Vacancy Associate Client Services Manager Singapore 2020 MUFG. Good for the my friends who are need job. Hopefully not despair give up to find a job that corresponding with dreams your needed. Indeed somewhile find a job that corresponding is not easy in this year. On this occasion, the admin will give news Job Vacancy Associate Client Services Manager Singapore 2020 MUFG. Here information more detail about Job Vacancy Associate Client Services Manager Singapore 2020 MUFG.

Job Vacancy Associate Client Services Manager Singapore 2020 MUFG

Here is conditions job description that you must meet to register Job Vacancy Associate Client Services Manager Singapore 2020 MUFG which opened earlier of this month:

Transaction Banking Office for Asia, Client Relationship Management Team

Lead the realization of Transaction Banking profit and portfolio balances through the delivery of effective and timely customer implementation and servicing of cash management services clients. Drive customer satisfaction and retention of business through the provision of best-in-class customer service.

Job Responsibilities:

Strategic

  • Assist in formulating customer service strategy, process and procedures to render unparalleled service, retain and/or defend existing business, ensuring the highest level of customer satisfaction and safeguarding the Bank’s interests.
  • Periodically review and streamline processes to improve customer experience
  • Conduct Service Level Reviews and analyse customer feedback and encapsulate into recommendations to the region and local Product team

Financial

  • Drives customer usage of Transaction products/services implemented to accelerate revenue generation and volume throughput
  • Identify opportunities and cross-sell TB products upon customer touch point and made appropriate referral to relevant sales team

Customer

  • Plans, leads, implements Transaction Banking cash management mandates from clients
  • On-board customers to relevant services within acceptable turnaround time
  • Provide electronic banking and client integration training and support to clients
  • Act as the first level of support to clients’ daily queries on matters including but not limited to internet banking and local cash management products systems.
  • Respond satisfactorily to customer inquiries and requests for after-sales support within acceptable timeframe(s)
  • Ensure prompt action and reporting on any system disruption or malfunctions encountered in coordination with responsible offices in branch, region and Head Office, as appropriate
  • Identify, recommend and implement solutions within a consistent customer service framework to reduce client inquiries through the analysis of data, MIS and statistics

People

  • Support Product Team in testing for various solution rollouts
  • Collaborate with Sales and Product Teams as well as MUFG branches to ensure consistent MUFG experience for clients
  • Collaborate with Systems Team to resolve customer’s concerns arising out of cash management core system issues
  • Work in partnership with the Operations team in for registration and ensure applications and transactions are processed accurately in a timely manner.
  • Work in partnership with the wider Transaction Banking department to support regional implementation when required.

Other/ Control

  • Drive and manage effective Transaction Banking system administration and maintenance in accordance with regulatory and internal compliance, risk management policies and standards and approved operational procedures, ensuring safeguarding of Customer’s and Bank’s interests
  • Perform other duties that Department Head may assign from time to time

Job Requirements:

  • Japanese language proficiency to work with Japanese clients
  • Good understanding of relevant systems and procedures.
  • Good knowledge of MUFG/ Industry banking products and services.
  • Sound IT knowledge and skills.
  • Strong interpersonal and presentation skills
  • Well verse in Microsoft office. Other IT knowledge will be an advantage

We regret to inform that only shortlisted applicants will be notified.


Only applicants that satisfies to qualifications above of that will be called upon to perform further tests. For that, if you are interested and meet the applicants Job Vacancy Associate Client Services Manager Singapore 2020 MUFG above, please submit your application before closing date.

Thus information Job Vacancy Associate Client Services Manager Singapore 2020 MUFG that we can inform. hopefully information job today help you all who are seeking employment. If the info above vacancy does not suitable with your education, it never hurts to read info another job vacancies below. Finally, we say gratitude already visited this website, do not forget to share info this beneficial through twitter. Hope you will find a job and work hard!

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APOLOGIES....THE JOB IS NO LONGER AVAILABLE!

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