Job Vacancy Customer Success Executive Singapore March 2020 Zendesk

Information of Job Vacancy

Title of Job : Job Vacancy Customer Success Executive Singapore
Company Name : Zendesk
Placement : Singapore
Date : 4 months ago ---> EXPIRED !
Expired : Yes

Job Vacancy Customer Success Executive Singapore 2019 Zendesk. Good for the friends who are looking for job. Hopefully not despair give to find a job that suitable with desire your needed. Indeed once in a while find a job that corresponding is difficult in this year. On this occasion, the admin will give news Job Vacancy Customer Success Executive Singapore 2019 Zendesk. Here news more detail about Job Vacancy Customer Success Executive Singapore 2019 Zendesk.

Job Vacancy Customer Success Executive Singapore 2019 Zendesk

Here is criteria job description that you must meet to register Job Vacancy Customer Success Executive Singapore 2019 Zendesk which opened earlier of this month:

Job Description

is looking for a hardworking Customer Success Executive to join its bustling team in Singapore!

Fulfilling this role means you are entrusted with the relationships, strategy, and product health for ’s top accounts. Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to . We are the faces of genuinely compassionate, strategic-minded, organised and dedicated. A Customer Success Executive is an experience-maker for our customerspassionate about working with large enterprises to make the common thread that transforms their business.

Profile:
  • Highly consultative and strategic with savvy business insight
  • Experienced working with multiple teams and C-level executives
  • Passionate about technology and how it solves problems and pushes businesses forward
  • Understands the unrivaled power of genuine relationships
  • Organised, professional and (hopefully) quick-witted

Responsibilities
  • Communicate eloquently and regularly with admins and executives at top-level accounts
  • Produce and execute quality presentations on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Work with our awesome sales executives to make sure customers have the resources they need
  • Maintain product expertise across the product line
  • Respond to high-profile, high-impact customer critical issues in a fashion that inspires confidence and continued customer dedication
  • Coach new Customer Success team members on ’s own customer service program
  • Help lead our team as we set a new and creative standard for the Customer Experience
  • Identify and keep up with trends in Customer Experience and Customer Service and work with your customers to take advantage of them
  • Identify and help customers articulate the value of the application to their business
  • Collaborating with your peers in Customer Success, Sales, Support, Product, and throughout
  • Working with our embedded Data Analyst to comb through data that will enlighten customers and their executives about product use and industry trends
  • Traveling to a customer’s headquarters and presenting to multiple partners
  • Working with marketing to share successful customer stories
  • Sharing customer feedback across our organisation to improve the product
  • Walk and talk: a little exercise adds a new dimension to 1:1

Requirements
  • 10+ years consulting background, pre-sales or similar experience at the enterprise level
  • Strong communication, interpersonal skills, and eloquent writing skills
  • Empathy and an unrivaled ability to understand customer needs
  • Enthusiastic about technology with proven technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Willingness to travel up to 25%
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Account management or related experience caring for and advising customers or clients
  • Bachelor of Science degree
  • Consulting background, sales or account management at the enterprise level
  • Professional project management experience
  • Formal technical support experience; help desk experience ideal
  • Knowledge of common help desk/ticketing solutions
  • Familiarity with CSS, HTML, JSON
  • Familiarity with SaaS architecture, hybrid systems and integration methodologies
  • Experience working with API’s, Java, C# or other development languages a plus
  • Experience with , Salesforce and GoodData a plus
  • Knowledge of customer service operations, metrics and trends


builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use products. Based in San Francisco, has operations in the United States, Europe, Asia, Australia, and South America.


Interested in knowing what we do in the community? Check out the Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that may collect your personal data for recruiting, global organization planning, and related purposes. 's Candidate Privacy Notice explains what personal information may process, where may process your personal information, its purposes for processing your personal information, and the rights you can exercise over ’s use of your personal information.


Only registried that satisfies to conditions above of that will be called upon to perform debriefing. For that, if you are interested and meet the applicants Job Vacancy Customer Success Executive Singapore 2019 Zendesk above, please submit your application before limit registration.

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