Job Vacancy Executive Customer Experience MinLaw Services Centre Singapore September 2020 Ministry of Law

Information of Job Vacancy

Title of Job : Job Vacancy Executive Customer Experience MinLaw Services Centre Singapore
Company Name : Ministry of Law
Placement : Singapore
Date : 13 months ago ---> EXPIRED !
Expired : Yes

Job Vacancy Executive Customer Experience MinLaw Services Centre Singapore 2020 Ministry of Law. Good Morning for loyal visitors who are looking for job. Hopefully not despair give up to find a job that convenient with specialties your needed. Indeed somewhile find a job that suitable is not easy in this year. On this occasion, the admin will give information Job Vacancy Executive Customer Experience MinLaw Services Centre Singapore 2020 Ministry of Law. Here news more detail about Job Vacancy Executive Customer Experience MinLaw Services Centre Singapore 2020 Ministry of Law.

Job Vacancy Executive Customer Experience MinLaw Services Centre Singapore 2020 Ministry of Law

Here is qualifications job description that you must meet to register Job Vacancy Executive Customer Experience MinLaw Services Centre Singapore 2020 Ministry of Law which opened earlier of this month:

You will be a member of the new Customer Experience Team, set up under the Service Excellence Office in MinLaw Services Centre. You will report to the Dy QSM/ DD(Service Excellence). Together with the Quality Service Team, you will look into the area of enhancing the experience of the Members of the Public (MOPs) as they transact with the Ministry of Law (MinLaw). You will be tasked to review and improve the public information that is available on the various touchpoints e.g. website info, “Ask Jamie”, self-service portals, brochures, Knowledge Bank used by contact centre agents & counter staff etc. Your key responsibilities will include the following:

Responsibilities:

  • As the Subject Matter Expert (SME) and Point-of-contact (POC) with the representatives of the Legal Aid Bureau (LAB), the Legal Services Regulatory Authority (LSRA) and Community Mediation Unit (CMU) to maintain and review the “Ask Jamie” capability such that simple queries can be addressed effectively and accurately.
  • To work with the representatives from LAB, LSRA and CMU to review and suggest improvements/updates to the contents published on their website; e-service portals as well as their public collaterals,
  • To work alongside the Quality Service Team to handle email and letter queries sent to the QSM team.
  • To work closely with the MinLaw Services Centre (MSC) Ops team to review and suggest possible improvements to the content in information available on public platforms,
  • To support the Enterprise Customer Relationship Management (ECRM) project team in carrying out periodic User Acceptance Testing (UAT) in order to enhance the ECRM System.

Requirements:

  • Possess good communication and interpersonal skills; customer service oriented
  • Possess good analytical skills and ability to engage people at different levels
  • Possess strong personal drive to excel and go the extra mile.
  • Possess the attributes of a good team-player
  • Able to handle multiple projects/multi-task and adaptable.
  • Proficient in Microsoft Office Applications and being IT savvy will be preferred.

Only participants that satisfies to requirements above of that will be called upon to perform the next test. For that, if you are interested and meet the participants Job Vacancy Executive Customer Experience MinLaw Services Centre Singapore 2020 Ministry of Law above, please submit your application before limit registration.

Thus news Job Vacancy Executive Customer Experience MinLaw Services Centre Singapore 2020 Ministry of Law that we can inform. hopefully information job today help you all who are seeking employment. If the info above vacancy does not suitable with your desire, it never hurts to read info another job vacancies below. Finally, we say gratefulness already visited this website, do not forget to share information this beneficial through facebook. Hope you will find a job and work hard!

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